Effective Date: October 15, 2025
Company Name: Aziz Productions LLC
Website: https://www.azizproductions.shop
Registered in: New Mexico, United States
Welcome to our Help & Frequently Asked Questions (FAQs) page!
We’ve gathered answers to the most common questions about shopping with Aziz Productions LLC.
If you can’t find your answer here, please reach out to us at info@azizproductions.shop — we’re happy to help!
🛍️ Orders & Payments
1. How can I place an order?
You can place an order directly on our website by adding your favorite items to the cart and proceeding to checkout.
Once your order is confirmed, you’ll receive an order confirmation email.
2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options offered at checkout.
3. Can I change or cancel my order?
You can request to cancel or modify your order within 12 hours after placing it.
After the order has shipped, changes are no longer possible. Please contact info@azizproductions.shop as soon as possible if you need help.
🚚 Shipping & Delivery
4. How long does shipping take?
- U.S. Orders: 3–7 business days
- Canada: 7–14 business days
- International: 10–21 business days
Shipping times vary based on your location and selected shipping method.
5. Do you offer international shipping?
Yes! We currently ship to several international locations.
Shipping costs and delivery times depend on your country and will be shown at checkout.
6. How can I track my order?
After your order ships, we’ll email you a tracking number so you can follow your delivery status online.
🔁 Returns & Refunds
7. What is your return policy?
We accept returns within 14 days of delivery if items are unused, in original packaging, and in sellable condition.
To start a return, contact info@azizproductions.shop with your order number.
8. How long does it take to receive a refund?
Once we receive your return, refunds are processed within 5–10 business days to your original payment method.
9. What items are non-returnable?
For safety and hygiene reasons, we cannot accept returns for:
- Used baby items (e.g., diapers, bottles, pacifiers)
- Personalized or custom-made products
- Clearance or final-sale items
🧸 Products & Quality
10. Are your products safe for babies?
Yes! All of our products are carefully selected to meet high quality and safety standards.
We work only with trusted suppliers who provide safe, baby-friendly materials.
11. Do you offer gift wrapping?
Yes — some products include a gift wrapping option at checkout.
It’s perfect for birthdays or baby showers!
🧾 Account & Contact
12. Do I need an account to shop?
No, you can checkout as a guest.
However, creating an account allows you to track orders, view history, and save your preferences for next time.
13. How can I contact customer service?
You can reach us anytime at info@azizproductions.shop, and we’ll reply within 24–48 hours (Monday–Friday).
💖 Still Need Help?
If you couldn’t find your answer here, don’t worry — we’re always ready to assist you!
Please email us at info@azizproductions.shop, and we’ll make sure your issue is resolved quickly.